Returns, Errors & Damage
Every item we make is produced to your exact specification, so this page explains what's covered if something's genuinely wrong — and what isn't, since custom-made items work a little differently to off-the-shelf products.
Custom-made items
Because everything we produce is made specifically to your order — your text, your size, your material and colour choices — these items aren't eligible for a standard change-of-mind return once production has started. This is standard for made-to-order goods across the EU, not something specific to us.
Before production: the proof
For anything other than compliance signage picked straight from our catalogue, we send a proof for you to approve before we cut, engrave, or print anything. This is your chance to catch anything wrong — text, sizing, colour, layout — before it becomes a physical product. Once you approve a proof, we produce exactly what you approved.
What's covered
If what arrives doesn't match what you approved on the proof — wrong text, wrong size, wrong material or colour compared to what was confirmed — that's a genuine error on our part, and we'll remake it correctly at no cost to you, or refund you in full, whichever you'd prefer.
Damaged in transit
If your order arrives damaged, contact us within 14 days of delivery with photos of the damage and the packaging. We'll arrange a replacement at no cost.
How to report an issue
Email us at hello@frontkit.example with your order reference and, where relevant, photos of the issue. We'll get back to you promptly to sort it out.